Contact

Support for the DeepL API is split across a few channels.

Where to send your request

What you need	Where to go
Discussion and knowledge sharing about the API	DeepL Developer Community on Discord
Account, subscription, billing, or plan changes	Submit a support request
Pricing, volume plans, or enterprise agreements	Contact DeepL sales
A security vulnerability	Email security@deepl.com. A PGP public key is published in `SECURITY.md`
Issues with the documentation	Open an issue on `DeepL/api-docs`
DeepL API availability and status	DeepL API status page
General answers	DeepL Help Center

Include the following to help us get you the fastest possible answer:

The X-Trace-ID response header from a failing request. DeepL API responses include this header, and it identifies that exact request in DeepL’s logs
The HTTP status code and the JSON message from the response body
The endpoint you called
The email address your subscription is linked to

Never include an API key or sensitive content in your message. If a key has been exposed, deactivate it immediately.

DeepL API products are provided by DeepL SE. Full publisher information is available on the DeepL publisher page.